BizwaChat helps support teams route conversations intelligently, automate repetitive issues, and maintain SLA control with complete visibility.
Shared inbox included · SLA-focused workflows
Trusted by support-first brands with high ticket volumes
Operational User Journey
From first enquiry to conversion and retention, run high-quality Customer Support customer journeys through one governed WhatsApp operating layer.
01. Click-to-WhatsApp Ads
Move paid and inbound demand into structured qualification journeys so your team responds with full context.
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02. Bot + Flow Builder
Collect structured customer inputs with conditional journeys before handing qualified cases to your team.
03. Template + Drip Campaigns
Launch timed reminders, nurture sequences, and promo follow-ups while keeping messaging governance intact.
Launch enterprise-grade journeys with governance, automation, and measurable pipeline impact.
04. Broadcast & Campaign Nurturing
Run high-volume outbound journeys with segmentation, approvals, and measurable campaign impact.
3 ITEMS
Explore our support plans and helpdesk packages — tailored for your team size.
05. Lead Conversion & AI Automation
Close deals using AI-driven automation, product catalog, document delivery, and WhatsApp Payments — all without leaving the chat.
06. Shared Team Inbox — Across Every Stage
Your entire team manages leads, nurture conversations, and post-conversion support from one governed WhatsApp inbox with AI tools built in.
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Lower First Response Time
Ticket Deflection Rate
SLA Adherence
Agent Productivity Lift
Key Products for Customer Support
Jump into the product pages used for triage automation, AI deflection, shared inbox operations, and SLA governance.
Centralize all support conversations with team routing, ownership, and SLA tracking.
Automate tier-1 support queries and deflect repetitive tickets before agent handoff.
Build no-code escalation, routing, and SLA reminder workflows for your support team.
Structure issue classification, status updates, and resolution confirmation flows.
Send proactive outage updates, policy notices, and service alerts to affected segments.
Connect support operations to helpdesk, order, and billing data through official API.
"BizwaChat reduced backlog by 37% and lifted CSAT to 4.8/5 within one quarter."
ShipNow centralized delivery, refund, and escalation support into one WhatsApp workflow layer. AI resolved repetitive tickets, priority routing handled exceptions quickly, and SLA dashboards improved daily operations governance.
Rollout Timeline
Connected WhatsApp API, migrated support flows, and set up triage automation for common issue types.
Launched priority routing, AI deflection for WISMO queries, and SLA tracking dashboards.
Activated CSAT collection, escalation analytics, and agent productivity reporting for operations teams.
BizwaChat teams typically launch one high-impact workflow first, then scale into cross-functional automation with clear revenue and operations gains.
Case Study Snapshot
Deployed SLA-first triage, AI deflection, and escalation routing so teams could resolve routine issues faster and focus agents on complex tickets.
First Response Speed
2.9x
Resolution Rate
64%
SLA Breach Reduction
-41%
Unify helpdesk, CRM, and order context into BizwaChat for SLA-first support journeys with cleaner escalations.
Industry systems
3
Automation paths
3
Connectors in use
5
Support Operations Stack
Helpdesk Platforms
Ticket states, priorities, and assignment updates across teams.
CRM and Customer Data
Profile, segment, and history context for personalized support.
Order and Fulfillment Systems
Order status and delivery events to reduce WISMO tickets.
BizwaChat orchestration layer
Each connector and downstream workflow shown here is generated from the architecture mappings supplied by the solution page.
Common questions from support operations leaders.
It helps teams manage high-volume conversations with routing, automation, and team collaboration instead of manual handling.
Yes. BizwaChat can classify and route based on intent, urgency, customer tier, and context.
Yes. Repetitive requests can be automated while exceptions escalate with full context.
Dashboards expose response time, queue load, SLA risk, and CSAT for proactive operations decisions.
Yes. BizwaChat uses the official WhatsApp Business API with policy-aligned messaging controls.
Cross-vertical playbooks
See how BizwaChat workflows adapt across high-growth verticals.
Improve customer outcomes with SLA-first workflows, AI deflection, and team-level visibility.
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