1
Build
Use the drag-and-drop visual builder to design your conversation flow. Choose from templates or start from scratch.
WhatsApp Chatbot
Build WhatsApp Chatbots That Qualify Leads 24/7
Deploy AI-powered chatbots that reply instantly, capture intent, and hand off to agents with full context. Keep lead qualification and basic support running without manual bottlenecks.
No coding needed
AI intent detection
Live in under 30 min
BizwaChat
Business Account
5,000+ Chatbots Built
85% Lead Qualification Rate
3× More Leads Captured
24/7 Response Coverage
Visual No-Code Builder
Visual No-Code Builder
Design complex multi-step chatbot flows by dragging and connecting nodes on a visual canvas. No programming, no SQL, no APIs — just your business logic translated into conversations.
- Drag-and-drop message, condition, and action nodes
- Pre-built templates for sales, support, and onboarding
- Conditional branching based on user responses
- Live preview mode — test on real WhatsApp before publishing
Production-ready bot journey in minutes
AI-Powered Responses
AI-Powered Responses
Powered by GPT-4, the BizwaChat AI understands context, sentiment, and intent — not just keywords. It delivers human-quality responses that build trust and move conversations forward.
- Understands natural language, not just button clicks
- Personalized replies using CRM data (name, plan, history)
- Sentiment detection escalates frustrated customers to humans
- Trained on your knowledge base for accurate brand-voice answers
Lead Qualification
Automated Lead Qualification
Stop wasting sales rep time on unqualified leads. The chatbot scores every incoming lead against your BANT criteria and routes hot leads to your team with full conversation context attached.
- Customizable lead scoring rules (budget, timeline, authority)
- Automatic CRM enrichment — data flows to HubSpot, Salesforce
- Hot leads get immediate SMS/email alert to sales reps
- Disqualified leads enter a nurture drip sequence automatically
Agent Handoff
Seamless Agent Handoff
When automation has done its job, your agents step into a conversation that already feels in motion. The customer never has to repeat themselves, and your team never starts cold.
- Message Bot handles first-response moments and keeps common questions off your agents’ queue.
- Template Bot keeps approved follow-ups, reminders, and re-engagement messages moving at the right time.
- Bot Flow Builder shapes the journey with buttons, routing logic, and clean escalation paths.
- Webhook Integrations keep CRM, helpdesk, and automation platforms updated behind the scenes.
- AI Personal Assistant prepares the handoff with the context your team needs before they reply.
That is what seamless means here: automation drives speed, integrations protect context, and human agents appear exactly when the conversation becomes valuable.
Chatbots for Every Team
One platform — chatbots tailored to Sales, Support, and Marketing
Sales Chatbots — Close Deals Faster
Your sales chatbot works 24/7 — qualifying leads, booking discovery calls, sharing case studies, and moving prospects through your pipeline without any human effort until the deal is ready to close.
- Qualify leads with BANT questions automatically
- Book demos directly into your Google/Outlook calendar
- Share pricing, case studies, and product videos
- Alert reps instantly when a hot lead is detected
Support Chatbots — Resolve Issues Instantly
Deflect up to 70% of support tickets automatically. Your support chatbot answers FAQs, pulls order status, resets passwords, and only routes genuine complex issues to human agents.
- FAQ answering from your knowledge base
- Order tracking & shipment status via API
- Ticket creation and status updates in Zendesk/Freshdesk
- After-hours coverage — never leave customers waiting
Marketing Chatbots — Convert Traffic to Leads
Turn every ad click, QR code scan, and website visit into a qualified WhatsApp lead. Marketing chatbots capture contact data, segment audiences, and trigger personalized nurture sequences automatically.
- Capture leads from Click-to-WhatsApp ads
- Segment by interest, location, or campaign source
- Trigger drip sequences based on chatbot responses
- Collect opt-ins and grow your WhatsApp audience
How It Works
From Idea to Live Chatbot in 4 Steps
Launch a fully functional WhatsApp chatbot in under 30 minutes.
2
Test
Preview your chatbot in a simulated WhatsApp chat. Invite teammates to test every conversation path.
3
Deploy
Publish to your live WhatsApp Business number in one click. Your chatbot is immediately active for all incoming messages.
4
Optimize
Analyze drop-off points, response quality scores, and conversion rates. AI suggests improvements weekly.
Customer Stories
Testimonials
Businesses growing faster with chatbots
Revenue and support teams use chatbot qualification plus human handoff to scale customer conversations.
41% SQL rate
"Our chatbot now qualifies hundreds of leads daily and passes only sales-ready contacts to reps."
V
Vikram Nair
Head of Sales, EduLeap
68% ticket deflection
"We deflect repetitive support requests automatically and reserve agents for complex conversations."
S
Supriya Joshi
CX Manager, UrbanCart
3.8x more MQLs
"Ad-driven leads now flow through bot qualification with cleaner CRM handoff and faster follow-up."
K
Karan Bhatt
Marketing Director, PropFinder
-52% lead leakage
"Our team reduced overnight lead leakage by keeping bot triage active with clear escalation rules."
M
Mina Qadir
Revenue Lead, FinBridge
+27% booking conversion
"Bot-assisted intake improved appointment workflows and reduced front-desk pressure significantly."
D
Dr. Arnav S
Director, PulseCare
-40% support load
"We launched FAQ and onboarding bots quickly without requiring engineering to maintain scripts weekly."
J
Joel Fernandes
Product Ops, SaaS Orbit
41% SQL rate
"Our chatbot now qualifies hundreds of leads daily and passes only sales-ready contacts to reps."
V
Vikram Nair
Head of Sales, EduLeap
68% ticket deflection
"We deflect repetitive support requests automatically and reserve agents for complex conversations."
S
Supriya Joshi
CX Manager, UrbanCart
3.8x more MQLs
"Ad-driven leads now flow through bot qualification with cleaner CRM handoff and faster follow-up."
K
Karan Bhatt
Marketing Director, PropFinder
-52% lead leakage
"Our team reduced overnight lead leakage by keeping bot triage active with clear escalation rules."
M
Mina Qadir
Revenue Lead, FinBridge
+27% booking conversion
"Bot-assisted intake improved appointment workflows and reduced front-desk pressure significantly."
D
Dr. Arnav S
Director, PulseCare
-40% support load
"We launched FAQ and onboarding bots quickly without requiring engineering to maintain scripts weekly."
J
Joel Fernandes
Product Ops, SaaS Orbit
Industry Playbooks
Industry Chatbot Operating Models
How industry teams combine chatbot automation and agent workflows to scale customer response quality.
01
eCommerce
eCommerce Workflow
An online retailer deployed an AI chatbot to answer product questions. 72% of inquiries resolved without human help. Support team reduced from 18 to 5 people. Savings: ₹1.8Cr/year.
Expected Impact
₹1.8Cr annual support savings. Customer satisfaction: 91%.
T
TrendCart
typing...
Will this shirt fit me if I'm size 32?
T
This shirt runs small. Size 34 recommended for you. Check sizing guide.
02
Healthcare
Healthcare Workflow
A clinic deployed a symptom-checking chatbot. Appointment no-show rate fell from 19% to 2%. Chatbot triaged 85% of inquiries. Doctors now see only relevant cases. Revenue +₹42L/year.
Expected Impact
₹42L annual revenue. No-show rate: 2% (was 19%).
C
Careline
typing...
High fever and cough for 3 days.
C
Urgent visit recommended. Available slots: Today 4pm or Tomorrow 10am. Confirm?
03
Finance
Finance Workflow
A bank deployed WhatsApp bot for account queries, password resets, and balance checks. 68% reduction in support costs. 94% CSAT. Bot handles 40K queries/day.
Expected Impact
₹3.6Cr annual support savings. CSAT: 94%.
P
PrimeBank
typing...
What is my account balance?
P
Checking... Available balance: ₹1,24,560. Last transaction: Today 2:45 PM.
04
Professional Services
Professional Services Workflow
A consulting firm used chatbots to qualify leads 24/7. Sales team received only hot prospects. Sales cycle shortened by 22 days. Won ₹12Cr in deals. Bot saves 18 BD hours/week.
Expected Impact
₹12Cr closed deals. Sales cycle -22 days.
S
StratEdge
typing...
We need to scale our cloud infrastructure to 10K users.
S
Perfect fit for our cloud scaling service. Budget range? Let me connect you to our specialist.
More Industry Solutions
Browse all industry-specific BizwaChat solution pages and choose the use case aligned with your go-to-market goals.
Education
Admissions, fee reminders, and student engagement workflows.
Visit solution pageRetail
Catalog-led selling, promotions, and loyalty journeys.
Visit solution pageFood
Order nudges, menu campaigns, and delivery communication.
Visit solution pageReal Estate
Property inquiry routing and site-visit follow-ups.
Visit solution pageTravel
Itinerary updates, booking reminders, and upsell flows.
Visit solution pageLogistics
Order tracking and delivery milestone notifications.
Visit solution pageAutomotive
Test-drive, service reminders, and lead follow-up automation.
Visit solution pageSales Teams
Lead response automation and conversion acceleration.
Visit solution pageMarketing Teams
Campaign orchestration and audience lifecycle engagement.
Visit solution pageCustomer Support
Ticket deflection and agent-assisted support threads.
Visit solution pageSMBs
Lean teams scaling support and growth on WhatsApp.
Visit solution pageEnterprise
Cross-team governance, compliance, and omnichannel orchestration.
Visit solution page
FAQ
Frequently Asked Questions
Everything you need to know about WhatsApp chatbots
A WhatsApp chatbot is an automated program connected to your WhatsApp Business API number. It can send and receive messages, answer questions, collect information, qualify leads, and route conversations to human agents — all without any manual intervention. Unlike WhatsApp's native app, a chatbot works at scale and can handle hundreds of simultaneous conversations.
Yes, completely. BizwaChat's visual flow builder uses a drag-and-drop canvas. You place message nodes, condition branches, and action nodes on the canvas and connect them visually. No HTML, no JavaScript, no APIs to configure. If you can draw a flowchart, you can build a chatbot.
The AI analyzes each user response for buying signals, budget indicators, timeline urgency, and authority markers. You define scoring rules (e.g., "mention of budget > 10L = +30 points") and the AI applies them in real time. When a lead crosses your threshold (e.g., score > 70), the system triggers an alert to your sales team and routes the conversation to the shared inbox.
Yes, when combined with BizwaChat's WhatsApp Payments feature. Your chatbot can send a payment link, confirm receipt, update order status, and send a branded invoice — all within the WhatsApp conversation. Supported gateways include Stripe, Razorpay, and PayPal.
You can configure handoff rules based on keywords, intent detection, lead score threshold, or explicit customer request ("Talk to a human"). When triggered, the conversation appears in your team's shared inbox with full chat history. Agents can also monitor bot conversations live and manually take over at any time.
Yes. Once deployed, your chatbot responds instantly to every incoming message regardless of time zone or hour. This is one of the biggest advantages — your business never misses a lead or support request, even on weekends and holidays. Your human agents only engage when genuinely needed.
AI chatbot rollout
Build your first WhatsApp chatbot with a production-ready workflow
Launch lead qualification, FAQ automation, and human handoff in one governed workspace instead of stitching together disconnected chatbot tools.
14-day free trial
No extra headcount required
Human handoff included
Cancel anytime