BizwaChat automates shipment notifications, deflects WISMO calls, handles returns, and turns every delivery into a repeat customer — all on WhatsApp.
No credit card · OMS-ready · Webhook automation
Hi Reema! Your order is on the way 🚚
Trusted by logistics and fulfillment operations leaders
Operational User Journey
From first enquiry to conversion and retention, run high-quality Logistics customer journeys through one governed WhatsApp operating layer.
01. Click-to-WhatsApp Ads
Move paid and inbound demand into structured qualification journeys so your team responds with full context.
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02. Bot + Flow Builder
Collect structured customer inputs with conditional journeys before handing qualified cases to your team.
03. Template + Drip Campaigns
Launch timed reminders, nurture sequences, and promo follow-ups while keeping messaging governance intact.
Launch enterprise-grade journeys with governance, automation, and measurable pipeline impact.
04. Broadcast & Campaign Nurturing
Run high-volume outbound journeys with segmentation, approvals, and measurable campaign impact.
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05. Lead Conversion & AI Automation
Close deals using AI-driven automation, product catalog, document delivery, and WhatsApp Payments — all without leaving the chat.
06. Shared Team Inbox — Across Every Stage
Your entire team manages leads, nurture conversations, and post-conversion support from one governed WhatsApp inbox with AI tools built in.
Shipment #LK-482 delayed at hub. Need ETA update.
POD received. Please share final invoice copy.
WISMO Call Reduction
More Delivery Confirmations
Notification Read Rate
Avg Issue Resolution
"We cut WISMO calls by 71% and improved successful first-attempt deliveries by 38% with WhatsApp delivery automation."
SwiftMove automated every delivery touchpoint through WhatsApp — from dispatch notifications and live tracking links to delivery confirmation and returns initiation. Customers stayed informed without calling support, and operations teams reduced manual exception handling significantly.
Logistics Rollout Timeline
Integrated WhatsApp API with OMS, configured dispatch and delivery notification triggers.
Launched automated tracking updates, delivery confirmation flows, and exception notification sequences.
Activated returns automation, COD collection flows, and customer feedback capture after delivery.
Key Products for Logistics
Jump into the product pages used for delivery notifications, shipment tracking, driver coordination, and customer communication.
Trigger real-time shipment status updates, delivery alerts, and exception notifications automatically.
Handle shipment tracking queries, delivery rescheduling, and COD confirmation automatically.
Send bulk delivery notifications, route updates, and service announcements to customers and drivers.
Build pickup scheduling, delivery confirmation, and returns initiation workflows.
Coordinate dispatch, operations, and customer support teams on shipment issues from one inbox.
Power high-volume logistics notifications with official API infrastructure for scale and compliance.
BizwaChat teams typically launch one high-impact workflow first, then scale into cross-functional automation with clear revenue and operations gains.
Case Study Snapshot
Integrated order status updates, delivery exception alerts, and return initiation into automated WhatsApp flows tied to shipment events.
Exception Resolution Time
-29%
Delivery Confirmation Rate
89%
WISMO Ticket Reduction
-58%
Link fulfillment and delivery events to BizwaChat for real-time shipment communication and exception handling.
Industry systems
3
Automation paths
3
Connectors in use
6
Logistics Systems
OMS and WMS Platforms
Order lifecycle, dispatch milestones, and warehouse updates.
Carrier and Delivery Feeds
Out-for-delivery, delay, and proof-of-delivery event streams.
Commerce and Support Systems
Return requests, customer communication, and issue resolution context.
BizwaChat orchestration layer
Each connector and downstream workflow shown here is generated from the architecture mappings supplied by the solution page.
Common questions from logistics operators and e-commerce businesses before getting started.
BizwaChat integrates with your logistics platform or WMS via API and webhooks. Whenever your system registers a shipment status change — from dispatch to delivery — BizwaChat automatically sends the corresponding WhatsApp notification to the customer. Each message is personalised with their name, order details, and a live tracking link. Customers receive proactive updates at every stage without ever needing to call your support team, cutting "where is my order" calls by up to 90%.
Yes — BizwaChat is purpose-built for high-volume transactional messaging. Whether you ship 500 or 500,000 orders daily, every status event triggers an automated, personalised WhatsApp notification. The platform connects directly with your OMS or WMS, meaning every order update fires automatically. There is no manual work, no batching delays, and no volume limits that would impact delivery of timely customer communications.
Customers message your WhatsApp Business number — or tap a return button in the delivery confirmation message — to start the return process. BizwaChat's return bot handles everything: confirming the order, collecting the reason and condition, presenting return options (home pickup or drop-off point), booking a pickup slot, and sending return instructions with a prepaid label link. The entire process is 24/7, automated, and typically completes in under 3 minutes — reducing return handling time by 35%.
Yes. BizwaChat supports webhook and REST API integrations with Shiprocket, Delhivery, Ecom Express, BlueDart, DTDC, XpressBees, and other major Indian logistics platforms. For e-commerce, we integrate with Shopify, WooCommerce, and Magento. When a shipment status updates in your shipping platform, BizwaChat fires the WhatsApp notification instantly. Our integration documentation is comprehensive, and our team supports onboarding for enterprise logistics operators.
Yes. BizwaChat can trigger proactive delay and exception notifications when a shipment misses a milestone or is flagged as an exception in your logistics system. Customers receive a personalised WhatsApp message explaining the situation, the revised delivery estimate, and a link to live tracking. Proactive communication during delays dramatically reduces complaints — research consistently shows customers are far more forgiving when informed proactively than when they discover delays themselves.
Cross-vertical playbooks
See how BizwaChat workflows adapt across high-growth verticals.
Join courier companies, e-commerce logistics providers, and 3PL operators already using BizwaChat to deliver a world-class customer experience — automatically, at any shipment volume.
Free 14-day trial · Full API access · Works at any scale · No credit card required
